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Yalinay, Ozge and Baxter, Ian W F and Collinson, Elaine and Curran, Ross and Gannon, Martin Joseph and Lochrie, Sean and Taheri, Babak and Thompson, Jamie (2018) Servicescape and shopping value : The role of negotiation intention, social orientation, and recreational identity at the Istanbul Grand Bazaar. Journal of Travel and Tourism Marketing, 35 (9). pp. 1132-1144. ISSN 1054-8408
Chan, Andrew and Hsu, Cathy H. C. and Baum, Thomas (2015) The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong. Journal of Travel and Tourism Marketing, 32 (1-2). pp. 18-33. ISSN 1054-8408
Chan, J.K.L. and Baum, T. (2007) Some new thoughts in researching consumer satisfaction: an extension of Herzberg's motivator and hygiene factor theory. Journal of Travel and Tourism Marketing, 23 (1). pp. 71-83. ISSN 1054-8408
Morrison, A.M. and Taylor, J.S. and Douglas, J.A. (2004) Website evaluation in tourism and hospitality: the art is not yet stated. Journal of Travel and Tourism Marketing, 17 (2-3). pp. 233-251. ISSN 1054-8408