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Lynch, P.A. and Tucker, H. (2004) Host-guest dating: The potential of improving the customer experience through host-guest psychographic matching. Journal of Quality Assurance in Hospitality and Tourism, 5 (2). pp. 11-32. ISSN 1528-008X
Baum, T.G. and Odgers, P. (2001) Benchmarking best practice in hotel front office: The western European experience. Journal of Quality Assurance in Hospitality and Tourism, 2 (3). pp. 93-109. ISSN 1528-008X
Tantawy, Alaa and Losekoot, Erwin (2001) An assessemnt of key hotel guest contract personnel in handling guest complaints. Journal of Quality Assurance in Hospitality and Tourism, 1 (4). pp. 21-43. ISSN 1528-008X