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Hurrell, Scott A. and Scholarios, Dora; Brannan, Matthew J. and Parsons, Elizabeth and Priola, Vincenza, eds. (2011) Recruitment and selection practices, person–brand fit and soft skills gaps in service organizations : the benefits of institutionalized informality. In: Branded Lives. Edward Elgar Publishing, Cheltenham, pp. 108-127. ISBN 9781849800921