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Taylor, P. and Bain, P.M.; (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3
Taylor, P. and Bain, P.M.; (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3