Humour as subversion in two call centres

Taylor, P. and Bain, P.M.; (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3

Abstract

Chapter describes how subversive satire can be allied to a wider collective union organizing campaign at workplace level, makes a distinctive contribution to the recent literature on organizational humour. Engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers' humour and joking practices.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Book Section
  ID code:	7692
  Dates:	Date Event 2004 Published
  Keywords:	call centres, labour process, humour, trade unions, resistance, Management. Industrial Management, SDG 8 - Decent Work and Economic Growth
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	27 Apr 2009 14:17
  Last modified:	15 Sep 2021 15:27
  Related URLs:	http://dx.doi.org/10.1177/01708406032490... Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/7692