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2026

Kist, Cassandra (2026) From galleries to generators : Applying museum empathetic strategies to reduce confirmation bias in chatbots. In: EmpathiCH’26 Workshop Co-located with CHI’26 Conference on Human Factors in Computing Systems, 2026-04-14 - 2026-04-14, Barcelona, Spain.

Kist, Cassandra and Moshfeghi, Yashar; Oliver, Nuria and Shamma, David A. and Candello, Heloisa and Cesar, Pablo and Lopes, Pedro and Artizzu, Valentino and Draxler, Fiona and Lopez, Gustavo and Reinschluessel, Anke V. and Tong, Xin and Toups Dugas, Phoebe O., eds. (2026) To bot or not? Conversational agents and authentic heritage experiences. In: CHI EA '26: Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery (ACM), ESP, pp. 1-5. ISBN 979-8-4007-2281-3

2025

Kist, Cassandra and Nicol, Emma and Chavula, Catherine; (2025) Chatbot abuse typologies : a scoping review. In: Mensch und Computer 2025. Mensch und Computer . Gesellschaft fur Informatik (GI), DEU.

Chavula, Catherine and Kist, Cassandra; (2025) Fitting to the body : the role of embodiment in beauty information seeking. In: CHIIR '25. Association for Computing Machinery (ACM), AUS, pp. 140-153. ISBN 9798400712906

2024

Economou, Maria and Kist, Cassandra (2024) Practice architectures for bridging the semantic gap in museum documentation. Museum Management and Curatorship. pp. 1-20. ISSN 0964-7775

Boersma, Susanne and Kist, Cassandra and Mucha, Franziska and Zwart, Inge and Economou, Maria; Koch, Gertraud and Smith, Rachel Charlotte, eds. (2024) Shifting from 'inside-out' to 'outside in' : envisioning ways of structurally integrating participatory principles in museums. In: Future Memory Practices. Taylor and Francis Ltd., London, pp. 23-39. ISBN 9781040150733

Tran, Quoc-Tan and Boersma, Susanne and Chahine, Anne S. and Kist, Cassandra and Moraitopoulou, Elina and Mucha, Franziska and Tzouganatou, Angeliki and Widmaier, Lorenz and Zwart, Inge and Kambunga, Asnath Paula and Huvila, Isto; Koch, Gertraud and Smith, Rachel Charlotte, eds. (2024) Towards a toolbox for future envisioning memory practices. In: Future Memory Practices. Taylor and Francis Ltd., London, pp. 180-195. ISBN 9781040150733

Kist, Cassandra (2024) Discursive AI infrastructures : envisioned and overlooked museum futures. Proceedings of the Association for Information Science and Technology, 61 (1). pp. 194-204. ISSN 2373-9231

Dobreva, Milena and Kist, Cassandra and Chavula, Catherine and Bwalya, Tuesday and M'Kulama, Abel (2024) Bridging the digital skills gap of records officers in Zambia in line with the eGovernance reform : needs assessment and developing professional training programme. In: Our Shared Future - Developing Our Joint Pathway for Impactful Partnerships in Africa, 2024-10-09 - 2024-10-10, University of Strathclyde. (Unpublished)

Kist, Cassandra and Economou, Maria (2024) User-centred collection metadata : from images as information to facilitating socio-affective connections. Journal of Documentation, 80 (6). pp. 1626-1644. ISSN 0022-0418

2022

Kist, Cassandra (2022) Repairing online spaces for "safe" outreach with older adults. Museums & Social Issues, 15 (1-2). pp. 98-112.

2021

Zwart, Inge and Boersma, Susanne and Mucha, Franziska and Kist, Cassandra (2021) Care-ful participation in museums : a review of The Museum as a Space of Social Care by Nuala Morse. [Review]

2020

Kist, Cassandra (2020) Museums, challenging heritage and social media during COVID-19. Museum & Society, 18 (3). pp. 345-348. ISSN 1479-8360