A framework to facilitate older people in leveraging online financial services

Thomas, Dain and Chowdhury, Gobinda and Ruthven, Ian (2024) A framework to facilitate older people in leveraging online financial services. In: ICADL - 26th International Conference on Asia-Pacific Digital Libraries and AP iSchools, 2024-12-04 - 2024-12-06, Malaysia. (In Press)

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Abstract

Older people are encountering digital exclusion due to the evolving technological realm. The use of digital financial services among older people aged 65 and over is low in comparison to other age groups. A wide range of challenges are associated with older people’s low usage of online financial services. Hence, interventions have to be developed to reduce the exclusion. In order to create interventions, factors which contribute to their challenges have to be identified. This paper elucidates a framework which was developed from qualitative data that could be leveraged to develop potential solutions by focusing on the main factors which could prevent them from fully utilizing digital financial services. Not only would this framework be beneficial for older people but also for intermediaries who assist older people in accessing digital financial information as this tool could aid them in choosing the appropriate solution required to help the individual to use online financial services.

ORCID iDs

Thomas, Dain, Chowdhury, Gobinda and Ruthven, Ian ORCID logoORCID: https://orcid.org/0000-0001-6669-5376;
CORE (COnnecting REpositories)