Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard

Wisniewski, M. and Dickson, A. (2001) Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard. Journal of the Operational Research Society, 52 (10). pp. 1057-1066. ISSN 0160-5682 (https://doi.org/10.1057/palgrave.jors.2601191)

Abstract

Measuring the performance of public sector organisations has always been a difficult and contentious area. However, with continuing pressures for transparency, accountability and value for money it is one that requires increasing management attention. This paper describes the Balanced Scorecard approach to performance measurement, assesses the applicability of the approach in the public sector and illustrates how the approach was used by Dumfries and Galloway Constabulary in Scotland as part of a strategic policing initiative.

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• Item metadata

  Item type:	Article
  ID code:	5427
  Dates:	Date Event October 2001 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Management Science
  Depositing user:	Strathprints Administrator
  Date deposited:	23 Feb 2008
  Last modified:	11 Nov 2024 08:37
  Related URLs:	Related item
  URI:	https://strathprints.strath.ac.uk/id/eprint/5427