Outsourcing services to indian call centres : the challenges ahead

Wilson, Alan and Nair, L (2005) Outsourcing services to indian call centres : the challenges ahead. In: 14th Annual Frontiers in Services Conference, 2005-10-01.

Abstract

This paper looks at the challenges ahead for outsourcing services to indian call centres

ORCID iDs

Wilson, Alan ORCID: https://orcid.org/0000-0002-5491-1876

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	45654
  Dates:	Date Event October 2005 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	05 Nov 2013 15:08
  Last modified:	11 Nov 2024 16:38
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/45654