Employee voice and collective formation in the Indian ITES-BPO industry

Taylor, P. and Noronha, E. and D'Cruz, P. and Scholarios, D. (2008) Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, 43 (22). pp. 37-47. ISSN 0012-9976

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Abstract

The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism.

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• Item metadata

  Item type:	Article
  ID code:	15283
  Dates:	Date Event 31 May 2008 Published
  Subjects:	Social Sciences > Social Sciences (General)
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Professor Philip Taylor
  Date deposited:	17 Jan 2010 12:19
  Last modified:	17 Apr 2024 00:14
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/15283