An investigation into the service orientation discrepancy phenomenon in a public sector setting

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06.

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Abstract

Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

ORCID iDs

Caemmerer, Barbara and Wilson, Alan ORCID logoORCID: https://orcid.org/0000-0002-5491-1876;