Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

Donnelly, M. and McLelland, C. and Shiu, E.M.K.; Ho, S.K.M. and Dalrymple, J.F, eds. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

Abstract

This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.

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• Item metadata

  Item type:	Book Section
  ID code:	9427
  Dates:	Date Event 2002 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	26 Mar 2010 16:39
  Last modified:	11 Nov 2024 14:35
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/9427