Quality factors impacting e-learning within the mobile environment in Saudi Arabia universities : an interview study

Bamaga, Arwa and Terzis, Sotirios and Zafar, Bassam (2023) Quality factors impacting e-learning within the mobile environment in Saudi Arabia universities : an interview study. International Journal of Data and Network Science, 8 (1). pp. 269-288. ISSN 2561-8156 (https://doi.org/10.5267/j.ijdns.2023.9.025)

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Abstract

Mobile e-learning within the education domain is now an integral part in education technology. However, there has been little discussion about the benefits and the challenges of the use of M-learning in the higher education system in KSA. Interviews were the primary instruments used for data collection in identifying the enabling and deterring the quality attributes of mobile e-learning use in the context in Saudi Arabia higher education. The research results revealed that learning content/information quality, system quality, service quality and instructional quality were the primary antecedents of Blackboard as a Learning Management System (LMS) in general and within the mobile devices, and this situation can enhance user’s attitude towards the use of E-learning. Data were analyzed and results were discussed. Recommendations were made based on the findings.

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