Embodied conversational agents : trust, deception and the suspension of disbelief

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Aylett, Matthew Peter and Lim, Mei Yii and Pappa, Katerina and Wilson, Bruce W and Aylett, Ruth and Parra, Mario; (2023) Embodied conversational agents : trust, deception and the suspension of disbelief. In: TAS '23. ACM International Conference Proceeding Series . Association for Computing Machinery, New York, NY. ISBN 9798400707346 (https://doi.org/10.1145/3597512.3597526)

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Abstract

Building trust is often cited as important for the success of a service or application. When part of the system is an embodied conversational agent (ECA), the design of the ECA has an impact on a user’s trust. In this paper we discuss whether designing an ECA for trust also means designing an ECA to give a false impression of sentience, whether such an implicit deception can undermine a sense of trust, and the impact such a design process may have on a vulnerable user group, in this case users living with dementia. We conclude by arguing that current trust metrics ignore the importance of a willing suspension of disbelief and its role in social computing.

ORCID iDs

Aylett, Matthew Peter, Lim, Mei Yii, Pappa, Katerina ORCID logoORCID: https://orcid.org/0000-0003-3322-496X, Wilson, Bruce W, Aylett, Ruth and Parra, Mario ORCID logoORCID: https://orcid.org/0000-0002-2412-648X;
  • Item type:Book Section
    ID code:87396
    Dates:
    Date
    Event
    11 July 2023
    Published
    Notes:Copyright © Owner/Author 2023. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in TAS '23: Proceedings of the First International Symposium on Trustworthy Autonomous Systems, https://doi.org/10.1145/3597512.3597526.
    Subjects:Philosophy. Psychology. Religion > Psychology
    Department:Faculty of Humanities and Social Sciences (HaSS) > Psychological Sciences and Health > Psychology
    Depositing user: Pure Administrator
    Date deposited:21 Nov 2023 12:20
    Last modified:16 Dec 2024 01:15
    URI:https://strathprints.strath.ac.uk/id/eprint/87396
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