Changes and sentiment : a longitudinal e-mail analysis of a large design project

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Piccolo, S. A. and Wilberg, J. and Lindemann, U. and Maier, A.; Marjanović, D. and Štorga, M. and Škec, S. and Bojčetić, N. and Pavković, N., eds. (2018) Changes and sentiment : a longitudinal e-mail analysis of a large design project. In: DS 92. Design . The Design Society, HRV, pp. 869-880. ISBN 9789537738594 (https://doi.org/10.21278/idc.2018.0283)

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Abstract

Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

ORCID iDs

Piccolo, S. A., Wilberg, J., Lindemann, U. and Maier, A. ORCID logoORCID: https://orcid.org/0000-0002-3890-6452; Marjanović, D., Štorga, M., Škec, S., Bojčetić, N. and Pavković, N.
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