Critical incidents and emergent issues in the management of large scale change effects

Bryson, John and Ackermann, Fran and Eden, Colin and Finn, Charles; Kettl, D and Brinton Milward, H, eds. (1996) Critical incidents and emergent issues in the management of large scale change effects. In: The state of public management. John Hopkins Press, Baltimore M.D., pp. 267-285.

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Abstract

This chapter looks at critical incidents and emergent issues in the management of large scale change effects