Critical incidents and emergent issues in the management of large scale change effects

Bryson, John and Ackermann, Fran and Eden, Colin and Finn, Charles (1996) Critical incidents and emergent issues in the management of large scale change effects. In: The state of public management. John Hopkins Press, Baltimore M.D., pp. 267-285.

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Abstract

This chapter looks at critical incidents and emergent issues in the management of large scale change effects