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Laato, Samuli and Islam, AKM Najmul and Farooq, Ali and Dhir, Amandeep (2020) Unusual purchasing behavior during the early stages of the COVID-19 pandemic : the stimulus-organism-response approach. Journal of Retailing and Consumer Services, 57. 102224. ISSN 0969-6989
Walsh, G. and Hennig-Thurau, Thorsten and Bornemann, D. and Sassenberg, K. (2010) Does relationship quality matter in E-Services? A comparison of online and offline retailing. Journal of Retailing and Consumer Services, 17 (2). pp. 130-142. ISSN 0969-6989
Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes : results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989