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Karadinou, Kalypso and Gounaris, Spiros and Koritos, Christos and Kaminakis, Kostas (2014) An investigation of the effects of the service environment on employee-customer interactions. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.
Gong, Taeshik and Choi, Jin Nam and Murdy, Samantha (2014) Customer value creation really works? The mediating role of customer self-determination and role stress. In: 13th International Research Conference in Service Management, 2014-05-27 - 2014-05-30.