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Laureani, Alessandro; Holtzman, Yair, ed. (2012) Lean six sigma in the service industry. In: Advanced Topics in Applied Operations Management. InTech, Rijeka. ISBN 9789535103455
Laureani, Alessandro; Holtzman, Yair, ed. (2012) Lean six sigma in the service industry. In: Advanced Topics in Applied Operations Management. InTech, Rijeka. ISBN 9789535103455