Lean six sigma in the service industry

Laureani, Alessandro; Holtzman, Yair, ed. (2012) Lean six sigma in the service industry. In: Advanced Topics in Applied Operations Management. InTech, Rijeka. ISBN 9789535103455 (https://doi.org/10.5772/31961)

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Abstract

In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.

ORCID iDs

Laureani, Alessandro ORCID: https://orcid.org/0000-0001-7550-130X

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  Item type:	Book Section
  ID code:	57576
  Dates:	Date Event 16 March 2012 Published
  Keywords:	lean six sigma, service industry, business improvement methodology, call centres, human resources administration, health-care delivery, profitability, service-excellence, barriers, implementation, Management. Industrial Management, Strategy and Management, SDG 3 - Good Health and Well-being
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Faculty of Engineering > Design, Manufacture and Engineering Management
  Depositing user:	Pure Administrator
  Date deposited:	29 Aug 2016 11:52
  Last modified:	25 May 2023 08:15
  Related URLs:	Journal or Publication
  URI:	https://strathprints.strath.ac.uk/id/eprint/57576