Lean six sigma in the service industry

Laureani, Alessandro; Holtzman, Yair, ed. (2012) Lean six sigma in the service industry. In: Advanced Topics in Applied Operations Management. InTech, Rijeka. ISBN 9789535103455 (https://doi.org/10.5772/31961)

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In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.