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Giannakis, Damianos and Harker, Michael J. (2014) Strategic alignment between relationship marketing and human resource management in financial services organizations. Journal of Strategic Marketing, 22 (5). pp. 396-419. ISSN 0965-254X
Giannakis, Damian and Harker, Michael (2011) Aligning relationship marketing with HRM strategy. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18.
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