Human-agent collaborations : trust in negotiating control

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Daronnat, Sylvain and Azzopardi, Leif and Halvey, Martin and Dubiel, Mateusz (2019) Human-agent collaborations : trust in negotiating control. In: CHI 2019, 2019-05-05 - 2019-05-05, Glasgow SEC.

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Abstract

For human-agent collaborations to prosper, end-users need to trust the agent(s) they interact with. This is especially important in scenarios where the users and agents negotiate control in order to achieve objectives in real time (e.g. from helping surgeons with precision tasks to parking a semiautonomous car or completing objectives in a video-game, etc.). Too much trust, and the user may overly rely on the agent. Insufficient trust, and the user may not adequately utilise the agent. In addition, measuring trust and trust-worthiness is difficult and presents a number of challenges. In this paper, we discuss current approaches to measuring trust, and explain how they can be inadequate in a real time setting where it is critical to know the extent to which the user currently trusts the agent. We then describe our attempts at quantifying the relationship between trust, performance and control.

ORCID iDs

Daronnat, Sylvain ORCID logoORCID: https://orcid.org/0000-0002-4779-9601, Azzopardi, Leif, Halvey, Martin ORCID logoORCID: https://orcid.org/0000-0001-6387-8679 and Dubiel, Mateusz ORCID logoORCID: https://orcid.org/0000-0001-8250-3370;
  • Item type:Conference or Workshop Item(Paper)
    ID code:67336
    Dates:
    Date
    Event
    4 May 2019
    Published
    10 December 2018
    Accepted
    Notes:Workshop proceedings Everyday Automation Experience In conjunction with CHI'19, May 5th, 2019, Glasgow, UK Website: http://everyday-automation.tech-experience.at.
    Subjects:Science > Mathematics > Electronic computers. Computer science
    Department:Faculty of Science > Computer and Information Sciences
    Depositing user: Pure Administrator
    Date deposited:18 Mar 2019 13:54
    Last modified:12 Dec 2024 16:29
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/67336
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