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Towards dialogue: bridging cultural differences between professionals and managers

Simpson, B.M. and Large, R. and O'Brien, M. (2001) Towards dialogue: bridging cultural differences between professionals and managers. In: Organizational Learning & Knowledge Management: New Directions: 4th International Conference. Richard Ivey School of Business, University of Western Ontario, Ontario, Canada. ISBN 9780771423048

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Abstract

The conflicts over values between professional and managerial occupational groups remain a significant obstacle to high performance for many contemporary organisations. Dialogue between these groups offers a means for resolving these tensions, but can be notoriously difficult to establish. This paper explores the potential of Personal Construct Psychology as a way of creating dialogue.