Assessing the quality of a local police service using SERVQUAL

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12.

Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9418
  Dates:	Date Event 2006 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	19 Mar 2010 09:51
  Last modified:	11 Nov 2024 16:19
  Related URLs:	Related item
  URI:	https://strathprints.strath.ac.uk/id/eprint/9418