Well-being of hospitality employees : a systematic literature review

Saito, Hiroaki and Brozović, Danilo and Baum, Tom (2025) Well-being of hospitality employees : a systematic literature review. International Journal of Hospitality Management, 124. 103955. ISSN 0278-4319 (https://doi.org/10.1016/j.ijhm.2024.103955)

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Abstract

The hospitality industry employees' well-being is relevant for practitioners and researchers alike. Academic interest in hospitality employee well-being (EWB) has been steadily rising. Yet, the unintended result has been a fragmentation of the field, with at least 42 different theories addressing issues of EWB in hospitality. This study adopts a systematic literature review approach to re-balance a fragmentation that can lead to myopia and assesses relevant literature on EWB in hospitality. The study identifies 122 articles in 19 relevant hospitality journals listed in Scopus utilising the PRISMA process and analyses them with the help of a framework derived from well-being reviews in corresponding fields, such as human resource management. The findings account for individual, group and organisational level stressors, resources and practices affecting EWB in hospitality, and they are subsequently related to the theoretical landscape in the field, suggesting future avenues for research.

ORCID iDs

Saito, Hiroaki, Brozović, Danilo and Baum, Tom ORCID logoORCID: https://orcid.org/0000-0002-5918-847X;
CORE (COnnecting REpositories)