Moving towards organisational resilience : a practical application of the 'whole system approach' in the secure care sector

Pollock, Kevin and Gillespie, James (2021) Moving towards organisational resilience : a practical application of the 'whole system approach' in the secure care sector. Scottish Journal of Residential Child Care, 20 (2). ISSN 2976-9353

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Abstract

Kibble is a Scottish specialist child and youth care charity and social enterprise. It has been a successful organisation since 1841, adapting and changing to maintain its ability to deliver relevant, high-quality services, in a high-risk and high-value sector. Kibble's organisational resilience is founded on sound risk management and learning from experiences. Since 2014, Kibble has introduced several related initiatives, including business continuity and enterprise risk management, improving resilience, and learning across the organisation. Key to its development as a learning organisation is its cohesive vision, open systems thinking, updating heuristic and practice models, team learning and improving individual capabilities while avoiding a blame culture when things go wrong. With this approach enhancing crisis-preparedness, Kibble continues to learn, develop, and provide high-quality services to support young people. However, there is limited research on organisational resilience and learning at establishments such as Kibble. This paper seeks to increase the body of knowledge and provide practical guidance for improving resilience and learning practice in the care sector. The Benchmarking Resilience Tool (BRT-13b) is introduced as an effective method for organisations to assess their resilience capability and address any performance gaps.

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https://doi.org/10.17868/strath.00084192
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