Social washing and customer misbehaviour in the hospitality sector : a problem that remains unreported

Hadjisolomou, Tasos and Baum, Tom and Nickson, Dennis and Booyens, Irma (2021) Social washing and customer misbehaviour in the hospitality sector : a problem that remains unreported. In: 29th Annual Council for Hospitality Management, 2021-05-12 - 2021-05-14.

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Abstract

Deviant customer behaviours are endemic across service occupations, with front line service employees ‘routinely faced with situations in which they are subjected to abuse and mistreatment by customers’ (Reynolds and Harris, 2006 p 106).

ORCID iDs

Hadjisolomou, Tasos ORCID: https://orcid.org/0000-0002-1993-8715

Baum, Tom ORCID: https://orcid.org/0000-0002-5918-847X

Nickson, Dennis ORCID: https://orcid.org/0000-0002-3328-0729

Booyens, Irma ORCID: https://orcid.org/0000-0001-5543-9780

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	77159
  Dates:	Date Event 14 May 2021 Published 12 April 2021 Accepted
  Subjects:	Social Sciences > Commerce
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Pure Administrator
  Date deposited:	21 Jul 2021 15:31
  Last modified:	20 Nov 2024 01:45
  URI:	https://strathprints.strath.ac.uk/id/eprint/77159