Integration of an independent e-ticketing system into a common e-ticketing platform in ferry services

Luhur, M. A. and Nugroho, S. and Kurt, R. E. and Achmadi, T. (2021) Integration of an independent e-ticketing system into a common e-ticketing platform in ferry services. IOP Conference Series: Earth and Environmental Science, 649 (1). 012041. ISSN 1755-1315 (https://doi.org/10.1088/1755-1315/649/1/012041)

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Abstract

The demand for mobility has evolved with increasing globalization. Multimodal passenger transport has grown steeply. The ease of obtaining information on the schedule, making a ticket reservation, and making a payment is obvious. This method of e-ticketing is also more cost-efficient, simple and practical, compared to conventional ticketing system with a hardcopy ticket. Nearly all transport providers have been providing an e-ticketing service, both independently and integrated in a multimodal e-ticketing platform. This paper outlines a study on the integration of e-ticketing system of a ferry operator, and an effort to integrate it into a common e-ticketing platform. The finding shows that the biggest challenge of entering into an e-ticketing system and integrating it into an e-commerce, i.e. common e-ticketing platform lies in the core of ship operations, namely the necessity to have an access on a real-time and reliable ship scheduling.

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