Bear with me... - the problems of health and well-being in call centres

Baldry, C.J. and Taylor, P. and Bain, P.M.; (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

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Abstract

Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.

ORCID iDs

Baldry, C.J., Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
CORE (COnnecting REpositories)