People and places : bridging the information gaps in refugee integration

Oduntan, Olubukola and Ruthven, Ian (2021) People and places : bridging the information gaps in refugee integration. Journal of the Association for Information Science and Technology, 72 (1). pp. 83-96. ISSN 2330-1643 (

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This article discusses the sources of information used by refugees as they navigate integration systems and processes. The study used interviews to examine how refugees and asylum seekers dealt with their information needs, finding that information gaps were bridged through people and places. People included friends, solicitors, and caseworkers, whereas places included service providers, detention centers, and refugee camps. The information needs matrix was used as an analytical tool to examine the operation of sources on refuge-seekers' integration journeys. Our findings expand understandings of information sources and information grounds. The matrix can be used to enhance host societies' capacity to make appropriate information available and to provide evidence for the implementation of the information needs matrix.