Bridging the UK Digital Skills Gap in the Public Sector

Morrison, Ciarán and Rooney, Laura (2017) Bridging the UK Digital Skills Gap in the Public Sector. Digital Health & Care Institute, Glasgow.

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Ofcom reported that amongst E5 countries the UK is leading the way in terms of mobile broadband connectivity and ordering goods or services online. But with regards to citizens interacting with public authorities online, the UK ranks second last. Not only is the UK lagging behind its European colleagues, there is also a lack of skills within the public sector to significantly improve the UK position. Respondents in a survey from the National Audit Office suggested that there was a skills gap in every major area needed to transform public sector digital and technology, including design, delivery and technical skills.