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Accelerated multi-organization conflict resolution

Ackermann, Fran and Eden, Colin and Pyrko, Igor (2016) Accelerated multi-organization conflict resolution. Group Decision and Negotiation, 25 (5). pp. 901-922. ISSN 0926-2644

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    Abstract

    In this paper, we discuss two situations where two organizations with different aims recognized the dysfunctionality of their relationship. In each of these cases, which were long running (6–8 months), the organizations had worked hard to resolve this dysfunctionality, and conflict, by organizing off-site meetings designed to resolve the conflict. These 1-day meetings failed. Subsequently Group Support System workshops were used for 1 day workshops and in each case the conflict was essentially resolved within 55 min. The research reported in this paper seeks to answer the question: what happened in these cases that led to a resolution of the conflict in such a short time period, given other attempts had failed? Specifically the paper explores the impact of the GSS used to facilitate two organizations seeking to resolve a conflictual situation.

    Author(s):Ackermann, Fran, Eden, Colin and Pyrko, Igor
    Item type:Article
    ID code:56199
    Keywords:causal mapping, conflict resolution, group support systems , multi-organization, Management. Industrial Management, Management of Technology and Innovation, Strategy and Management, Social Sciences(all), Decision Sciences(all), Arts and Humanities (miscellaneous)
    Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Management Science
    Depositing user: Pure Administrator
    Date deposited:20 Apr 2016 14:19
    Last modified:05 Jun 2019 02:31
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/56199
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