Global perspectives on service

Andzulis, James and Baron, Steve and Daly, Aidan and Dann, Susan and Daunt, Kate L and Edvardsson, Bo and Ehret, Michael and Enquist, Bo and Farquhar, Jillian Dawes and Greer, Dominique A and Grönroos, Christian and Gummerus, Johanna and Halliday, Sue Vaux and Lefebvre, R Craig and Liljander, Veronica and Lusch, Robert and Martin, Charles and Massiah, Carolyn and McColl-Kennedy, Janet and Mele, Cristina and Neale, Larry and Nicholls, Richard and Ogbonna, Emmanuel and Ordanini, Andrea and Palmer, Adrian and Patricio, Lia and Rapp, Adam and Reynoso, Javier and Rosenbaum, Mark S. and de Ruyter, Ko and Schillewaert, Niels and Sebhatu, Samuel Petros and Shirahada, Kunio and Simpson, Merlin and Tombs, Alastair and Tuzovic, Sven and Vargo, Stephen L and von Wangenheim, Florian and Wilson, Alan and Wirtz, Jochen and Worthington, Steve and Yu, Ting; Fisk, Raymond P and Russell-Bennett, Rebekah and Harris, LLoyd C, eds. (2013) Global perspectives on service. In: Serving Customers. Tilde University Press, Australia. ISBN 978-0-7346-1099-7

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Abstract

This chapter discusses global perspectives on service.

ORCID iDs

Andzulis, James, Baron, Steve, Daly, Aidan, Dann, Susan, Daunt, Kate L, Edvardsson, Bo, Ehret, Michael, Enquist, Bo, Farquhar, Jillian Dawes, Greer, Dominique A, Grönroos, Christian, Gummerus, Johanna, Halliday, Sue Vaux, Lefebvre, R Craig, Liljander, Veronica, Lusch, Robert, Martin, Charles, Massiah, Carolyn, McColl-Kennedy, Janet, Mele, Cristina, Neale, Larry, Nicholls, Richard, Ogbonna, Emmanuel, Ordanini, Andrea, Palmer, Adrian, Patricio, Lia, Rapp, Adam, Reynoso, Javier, Rosenbaum, Mark S., de Ruyter, Ko, Schillewaert, Niels, Sebhatu, Samuel Petros, Shirahada, Kunio, Simpson, Merlin, Tombs, Alastair, Tuzovic, Sven, Vargo, Stephen L, von Wangenheim, Florian, Wilson, Alan ORCID: https://orcid.org/0000-0002-5491-1876, Wirtz, Jochen, Worthington, Steve and Yu, Ting; Fisk, Raymond P, Russell-Bennett, Rebekah and Harris, LLoyd C

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• Item metadata

  Item type:	Book Section
  ID code:	55664
  Dates:	Date Event 30 April 2013 Published
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Pure Administrator
  Date deposited:	23 Feb 2016 16:03
  Last modified:	11 Nov 2024 15:03
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/55664