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Grieving online : the use of search engines in times of grief and bereavement

Ruthven, Ian (2012) Grieving online : the use of search engines in times of grief and bereavement. In: Proceedings of the 4th Information Interaction in Context Symposium (IIIX '12). ACM, New York, pp. 120-128. ISBN 9781450312820

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Abstract

In this paper, we study the information goals in searches on the topic of grieving and bereavement. Using log analyses and content analyses we present a categorization system of grief and bereavement-related queries submitted to a major search engine, reflecting the variety of information needs that occur during a period of bereavement. We also present patterns of interaction during the query formulation stage of these searches and results on the success of searches on the topic of grieving and bereavement. Using linguistic style analyses we compare the content of grief-related queries showing differences in content that may be used to classify grief-related queries to help provide tailored support for different types of query.

Item type: Book Section
ID code: 49195
Notes: © ACM, 2012. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 4th Information Interaction in Context Symposium, 2012, http://doi.acm.org/10.1145/2362724.2362747
Keywords: information retrieval, grieving and bereavement, information seeking and use, information needs, query formulation, query formulation support, Electronic computers. Computer science, Electronic information resources, Human-Computer Interaction, Library and Information Sciences
Subjects: Science > Mathematics > Electronic computers. Computer science
Bibliography. Library Science. Information Resources > Information resources > Electronic information resources
Department: Faculty of Science > Computer and Information Sciences
Depositing user: Pure Administrator
Date deposited: 12 Sep 2014 13:31
Last modified: 23 Sep 2017 04:47
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URI: https://strathprints.strath.ac.uk/id/eprint/49195
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