Indian call centres and business process outsourcing : an exploratory study of union formation

Taylor, Philip and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2007) Indian call centres and business process outsourcing : an exploratory study of union formation. In: Work Employment and Society Conference, 2007-09-11 - 2007-09-14.

Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

ORCID iDs

Taylor, Philip ORCID: https://orcid.org/0000-0001-8842-5350

Scholarios, Dora ORCID: https://orcid.org/0000-0002-3962-3016

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	45697
  Dates:	Date Event September 2007 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Pure Administrator
  Date deposited:	06 Nov 2013 13:16
  Last modified:	11 Nov 2024 16:38
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/45697