The application of facilities management expertise to the hotel renovation process

Hassanien, Ahmed and Losekoot, Erwin (2002) The application of facilities management expertise to the hotel renovation process. Facilities, 20 (7-8). pp. 230-238. ISSN 0263-2772 (http://dx.doi.org/10.1108/02632770210435143)

Abstract

This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.

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• Item metadata

  Item type:	Article
  ID code:	4092
  Dates:	Date Event 2002 Published
  Subjects:	Social Sciences > Commerce Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Hospitality and Tourism Management
  Depositing user:	Strathprints Administrator
  Date deposited:	21 Sep 2007
  Last modified:	11 Nov 2024 08:38
  URI:	https://strathprints.strath.ac.uk/id/eprint/4092