Managing processes through teamwork

Mendibil Telleria, Kepa and Little, Derek and MacBryde, Jill (2002) Managing processes through teamwork. Business Process Management Journal, 8 (4). pp. 338-350. ISSN 1463-7154

Abstract

Efficient teamwork has been shown to be a key element for improving business process performance and, as a consequence, organisational performance. As a result of this, improving management and measurement of team performance has captured the interest of many organisations intending to increase their competitiveness. This paper illustrates some of the research findings of an on-going collaborative research project. It first introduces the idea behind a framework for managing process team performance and later compares this framework with the work that an EFQM winning organisation (2000 European Quality Award prize winner) carried out in order to re-engineer its organisation towards a structure based on processes and teams.

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  Item type:	Article
  ID code:	3867
  Dates:	Date Event 2002 Published
  Keywords:	BPR, management, teams, performance management, case studies, Technology (General), Business, Management and Accounting (miscellaneous), Business and International Management
  Subjects:	Technology > Technology (General)
  Department:	Faculty of Engineering > Design, Manufacture and Engineering Management Strathclyde Business School > Management Science
  Depositing user:	Strathprints Administrator
  Date deposited:	21 Aug 2007
  Last modified:	20 Jan 2021 16:48
  Related URLs:	Journal or Publication
  URI:	https://strathprints.strath.ac.uk/id/eprint/3867