Maintaining reliability of business processes using active monitoring techniques

Bititci, Umit and Turner, Trevor (1998) Maintaining reliability of business processes using active monitoring techniques. In: Strategic management of the manufacturing value chain. International Federation for Information Processing . Kluwer Academic Publishers, pp. 169-176. ISBN 0412827107

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Abstract

This paper introduces the concept of active monitoring of business processes to enable a business to continually satisfy key stakeholder requirements with fewer people. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques.

Author(s):	Bititci, Umit and Turner, Trevor
Item type:	Book Section
ID code:	33551
Keywords:	reliability, business process, monitoring techniques, Engineering design
Subjects:	Technology > Engineering (General). Civil engineering (General) > Engineering design
Department:	Faculty of Engineering > Design, Manufacture and Engineering Management
Depositing user:	Pure Administrator
Date deposited:	21 Sep 2011 13:58
Last modified:	27 Aug 2019 00:52
URI:	https://strathprints.strath.ac.uk/id/eprint/33551
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