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Systems for managing the dynamics of performance measurement

Bititci, Umit and Carrie, Allan and Turner, Trevor and Suwignjo, P. (1999) Systems for managing the dynamics of performance measurement. In: IFIP WG5.7 Annual Working Conference, 1999-09-01.

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Abstract

The paper starts with describing the background to the work and goes on to develops a model for integrated and dynamic performance measurement systems. It identifies that current knowledge and techniques are sufficiently mature enough to create dynamic performance measurement systems in practice and illustrates this through a case study. The paper ends with a series of conclusions and lessons as well as highlighting further research and development needs.