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Integrated performance measurement systems : implementation case studies

Bititci, Umit and Turner, Trevor and Carrie, Allan and Lutz, S (1998) Integrated performance measurement systems : implementation case studies. In: Strategic management of the manufacturing value chain. International Federation for Information Processing . Kluwer Academic Publishers, USA, pp. 177-184. ISBN 0412827107

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Abstract

Identifying a relevant and simple set of performance measures is a common problem faced by most companies. This paper presents the work done at University of Strathclyde to address this issue. The Integrated Performance Measurement System Reference Model and the associated Audit Method is introduced. Their use is described through three case studies