Performance measurement: the comparison between a process and a model approach

Bititci, Umit and Turner, Trevor and Bourne, M. (2001) Performance measurement: the comparison between a process and a model approach. International Journal of Business Performance Management, 3 (2/3/4). pp. 135-153. (https://doi.org/10.1504/IJBPM.2001.000095)

Abstract

This paper discusses and disseminates the results of a comparative study conducted by the researchers at Cambridge and Strathclyde, in order to develop a better understanding of the relative merits of their frameworks for performance measurement. The study focuses on a small manufacturing company, which used the process designed by the Cambridge group to design and implement a performance measurement system. The Reference Model developed by the Strathclyde group was then used to audit the company's performance measurement system. The paper concludes that the two approaches are complementary if a business process view of performance measurement is taken.

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• Item metadata

  Item type:	Article
  ID code:	32927
  Dates:	Date Event 2001 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Faculty of Engineering > Design, Manufacture and Engineering Management
  Depositing user:	Pure Administrator
  Date deposited:	05 Sep 2011 12:21
  Last modified:	11 Nov 2024 09:49
  URI:	https://strathprints.strath.ac.uk/id/eprint/32927