Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072 (https://doi.org/10.1111/j.1468-005X.2008.00216.x)

[thumbnail of Taylor-etal-NTWE2009-indian-call-centres-business-process-outsourcing]
Preview
 Text. Filename: Taylor_etal_NTWE2009_indian_call_centres_business_process_outsourcing.pdf
Accepted Author Manuscript
Download (726kB)| Preview

Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

ORCID iDs

Taylor, Phil ORCID logoORCID: https://orcid.org/0000-0001-8842-5350, D'Cruz, Premilla, Noronha, Ernesto and Scholarios, Dora ORCID logoORCID: https://orcid.org/0000-0002-3962-3016;
CORE (COnnecting REpositories)