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Blasco, Lorena and Alexander, Matthew and Chen, Tom and Jonas, Julia and Raithel, Sasha and Sörhammar, David (2017) Actor engagement platforms : exploring business actor engagement in complex service systems. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.
Katsaridou, Iliana and Wilson, Alan (2017) Customers' role in delivering enhanced service outcomes. In: Frontiers in Service 2017, 2017-06-22 - 2017-06-25, Fordham University.