Browse by Journal or other publication
Jump to: Conference or Workshop Item
Number of items: 1.
Conference or Workshop Item
Smith, Marisa K. and Ball, Peter D. and van der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18.