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Bolton, S.C.; Malin, N., ed. (2000) Mixed feelings: emotion management in a caring profession. In: Professionalism, Boundaries and the Workplace. Routledge, London, England, pp. 213-227. ISBN 04151922633
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Bolton, S.C.; Malin, N., ed. (2000) Mixed feelings: emotion management in a caring profession. In: Professionalism, Boundaries and the Workplace. Routledge, London, England, pp. 213-227. ISBN 04151922633