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Monograph
McGarvey, Neil and Goetz, A. and Gaventa, J. and Cornwall, A. and Crook, R. and Ehrichs, L. and Hamilton, K. and Howard, J. and Jenkins, R. and John, P. and Lewis, J. and Powis, B. and McGarvey, N. and Sommer, F. and Speight, M. and Stewart, E. and Stoker, G. (2001) Bringing citizen voice and client focus into service delivery. Preprint / Working Paper. Institute of Development Studies, Brighton, UK.
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