Complaint handling in the B2B sector

Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: 2008 AMA Winter Educators' Conference, 2008-02-15 - 2008-02-18.

Full text not available in this repository.Request a copy

Abstract

This paper describes complaint handling in the B2B sector.