Complaint handling in the B2B sector
Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: 2008 AMA Winter Educators' Conference, 2008-02-15 - 2008-02-18.
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This paper describes complaint handling in the B2B sector.
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Item type: Conference or Workshop Item(Paper) ID code: 9350 Dates: DateEvent2008PublishedNotes: AHR. Article published in German in DBW journal. Keywords: complaint, handling, B2B, sector, ama, austin, 2008, conference, Marketing. Distribution of products Subjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Strathprints Administrator Date deposited: 02 Feb 2010 09:51 Last modified: 18 Jan 2023 12:58 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/9350
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