Care in Place – User Experience Evaluation Report

Tools

Harkis, Marlene and Chute, Chaloner and Bruce, Angela and Joseph, Sonya Lizbeth and Bradley, Jay (2024) Care in Place – User Experience Evaluation Report. Digital Health & Care Innovation Centre (DHI), Glasgow.

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Abstract

The Rural Centre of Excellence for Digital Health and Care (RCE) ran a co-design and development project in Moray during 2023-2025. Together with citizens, staff, and third-sector groups the project aimed to understand current challenges with health and care needs and explore new ways to deliver important services using digital solutions. People seeking support want a better experience when using services, easier access, quicker decisions, and to be listened to. Two digital tools were co-designed, developed, and tested with staff and citizens in the Moray area to improve the experience of older people and unpaid carers looking for support. This report details the development journey for these tools and the insights the project uncovered.

ORCID iDs

Harkis, Marlene, Chute, Chaloner ORCID logoORCID: https://orcid.org/0000-0002-8717-039X, Bruce, Angela, Joseph, Sonya Lizbeth and Bradley, Jay;

Persistent Identifier

https://doi.org/10.17868/strath.00092410
CORE (COnnecting REpositories)