Pharmacist and patient perspectives on the use of video consultations in primary care pharmacy in Scotland

Ferguson, Aimee Margaret Denver and Newham, Rosemary and Dunlop, Emma and Preston, Kate and Bennie, Marion (2023) Pharmacist and patient perspectives on the use of video consultations in primary care pharmacy in Scotland. In: SP3A 2023 Conference (Scottish Practice Pharmacy & Prescribing Advisers), 2023-11-17 - 2023-11-17, TIC Building, University of Strathclyde.

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Abstract

Although over 80% of patients and 94% of healthcare professionals feel video consultations should be offered for healthcare appointments, use in pharmacy has been limited both before and during the COVID-19 pandemic (1, 3). Human Factors is the study of the interactions between humans, the tools and technologies they use and the complex environments in which they work (4). Applying human factors can assist in understanding the influence that each component of a system has on the use of video consultations. The aim of this study was to understand the factors influencing patients' and community and general practice pharmacists' use of video consultations (VCs), using a human factors approach.

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