New development: ‘Appreciate–Engage–Facilitate’ : the role of public managers in value creation in public service ecosystems

Osborne, Stephen P. and Powell, Madeline and Cui, Tie and Strokosch, Kirsty (2021) New development: ‘Appreciate–Engage–Facilitate’ : the role of public managers in value creation in public service ecosystems. Public Money and Management, 41 (8). pp. 668-671. ISSN 0954-0962 (https://doi.org/10.1080/09540962.2021.1916189)

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Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

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